Land & clear arrivalsFollow the terminal signs and complete immigration and customs procedures.
ANSWERS BEFORE YOU TRAVEL
Find clear answers about reservations, payments, airport pickup, flight delays, vehicles, luggage and private transportation across Punta Cana and the Dominican Republic.
Information before you reserve
Meeting points and arrival timing
Assistance before and during your ride
Practical guidance for planning, booking and managing your private transfer with confidence.
FIND YOUR ANSWER
From booking and payment to airport pickup, luggage and trip changes, explore practical answers for planning your private transfer.
MOST ASKED BEFORE BOOKING
BOOKING & PAYMENT
These answers explain how to reserve a private airport transfer, understand your quoted price and manage the essential details connected with your booking. Review them before checkout so the correct route, vehicle capacity and contact information can be confirmed from the beginning.
Book your private transfer online by entering the exact pickup and drop-off locations, travel date, requested pickup time, number of passengers and amount of luggage. Choose One Way or Round Trip, review the available vehicle categories and select the option that matches your group. For airport pickups, include the airline and flight number whenever possible so the transportation team can coordinate the arrival. Before completing the reservation, verify the route, date, passenger contact information and total price shown at checkout. Once the booking process is completed, keep the confirmation email and reservation reference available for any later questions or changes.
Your reservation is confirmed when the booking has been successfully submitted and you receive the official confirmation by email. That message should contain the booking reference, scheduled date, pickup and drop-off information, passenger details and the selected transfer or vehicle category. Review the confirmation immediately and report any spelling, date, time or location error before the service date. If the email does not appear in your inbox, check the spam or promotions folder and confirm that the email address entered during checkout was correct. A payment notification by itself should not replace the transportation confirmation containing the complete journey details.
The payment methods currently available for your transfer are displayed during checkout before the reservation is completed. Depending on the selected service and booking conditions, the system may offer secure online payment by card or PayPal, as well as an eligible pay-on-pickup option. Follow the instructions shown for the chosen method and wait for the booking confirmation before closing the page. Online transactions are handled through the applicable payment provider, and Trasla does not need to receive your complete card details by email or messaging. If a payment is interrupted or appears more than once, contact the support team with your booking reference before attempting another charge.
Private transfer prices are generally calculated for the selected vehicle and route rather than as a shared per-person fare. The vehicle still has a maximum passenger and luggage capacity, so every traveler, suitcase and special item should be reported accurately when booking. A vehicle that fits the passenger count may not be suitable if the group also carries several large bags, strollers, golf equipment or mobility aids. The total may vary according to the pickup and drop-off zones, One Way or Round Trip selection, vehicle category and any approved special requirement. Review the capacity information before selecting your transfer so the assigned vehicle can accommodate the complete group comfortably and safely.
The total displayed before you confirm the reservation is the price for the route, vehicle and booking details submitted through the website. Standard charges applicable to that selected transfer should be reflected in the confirmed total unless the checkout or quotation clearly identifies a separate item. Optional additions—such as requested child seats, additional stops, waiting outside the included service conditions, oversized equipment or a material itinerary change—may affect the final amount when applicable. Review the booking summary before payment and keep the confirmation as your price record. If the route or service requirements change afterward, Trasla will explain and confirm any revised price before the modification is accepted.
Yes, you may request a modification after payment by contacting the support team as early as possible and providing the booking reference. Clearly state what needs to change, such as the travel date, pickup time, flight number, hotel, destination, passenger count or vehicle requirement. A requested change is not complete until the team confirms it, because availability, route coverage and pricing may need to be reviewed. Changes close to the scheduled pickup may be more difficult to accommodate, especially when a different vehicle or destination is required. If the revised journey costs more or less than the original service, the payment adjustment and updated confirmation will be explained before the booking is finalized.
AIRPORT PICKUP & ARRIVAL
Understand the airport arrival process, meeting instructions, flight monitoring and what to do if you need help locating your private transfer.
After collecting your luggage and completing immigration and customs, continue to the meeting location provided in your private transfer confirmation. The exact instructions may vary according to the airport terminal, arrival area and service arrangement, so review the confirmation before traveling rather than relying on a general meeting point.
Keep your booking reference and mobile phone available after landing so the pickup team can identify and contact you. Look for the confirmed driver or representative information supplied with your reservation. If you do not immediately see the pickup team, remain near the designated meeting area and use the assistance contact in your confirmation before accepting transportation from anyone else or leaving the terminal area.
Provide the correct airline and flight number when booking so the arrival can be monitored and pickup coordination can be adjusted when the airline reports a schedule change. Keep your phone connected after landing and notify support if the flight number changes, the airline reroutes you or the delay is not reflected in the published flight information.
Waiting time depends on the confirmed service conditions and whether the pickup is connected to an arriving flight, hotel or private address. Complete the arrival process without unnecessary stops and remain reachable. If baggage, immigration or another issue causes an unusual delay, contact the assistance team promptly so the driver can be updated.
Use the assistance phone or messaging contact included in your booking confirmation before leaving the designated meeting area. Share your booking reference, passenger name, terminal and current location. The local support team can verify the driver's position and guide you to the correct pickup point. Avoid accepting an unsolicited ride from an unconfirmed transportation provider.
FLIGHT CHANGES & DELAYS
Flights do not always run on schedule—and that is okay. Accurate flight details allow the transfer team to monitor reported changes, adjust airport pickup coordination and prepare for your actual arrival rather than relying only on the original landing time.
When the airline reports a delay, your airport pickup should be coordinated around the updated arrival rather than the time originally entered during booking. Providing the correct airline and flight number allows the local transportation team to review the published flight status and prepare for the revised landing time.
Continue to monitor messages after landing and contact support if the airline reroutes you, changes your flight number or the delay is not reflected in publicly available flight information. Baggage claim, immigration and customs still take place after touchdown, so the final meeting time also depends on how long the airport arrival process requires.
If your flight is expected to arrive earlier than scheduled, live airline information helps the pickup team anticipate the change. Keep the phone number associated with your reservation available after landing and follow the meeting instructions in your confirmation.
An early touchdown does not always mean an immediate terminal exit. The aircraft must reach the gate and passengers must still complete immigration, collect luggage and clear customs before proceeding to the designated private transfer meeting point.
Airlines may replace a flight number after a cancellation, connection change or schedule update. Flight monitoring cannot reliably follow the correct aircraft when the reservation still contains the previous number. Send the new airline, flight number, arrival date and estimated landing time as soon as they are confirmed.
If your new itinerary arrives at a different airport or on a different day, the transfer may also require a route or reservation adjustment. Use your booking reference when contacting the support team so the correct passenger and pickup can be identified quickly.
Update booking detailsVEHICLES & LUGGAGE
Every group travels differently. An accurate count of adults, children, suitcases, carry-on bags and special items helps determine which private transfer vehicle offers the appropriate capacity for a comfortable journey.
Ideal for private arrivals and smaller parties.
Flexible space for families and luggage.
Additional capacity for groups and equipment.
Both passengers and every piece of luggage affect the appropriate vehicle choice. A vehicle may accommodate its maximum number of travelers only when the amount and size of luggage also fit safely. Enter the complete passenger and bag totals when reserving rather than estimating only the number of seats required.
Children count toward the total passenger capacity, including infants. Request child or booster seats during booking and provide each child’s age when asked. Strollers, travel cribs and other family equipment must also be included in the luggage information so sufficient cargo space can be planned.
Oversized suitcases, golf bags, wheelchairs, mobility aids, surfboards and similar equipment may require additional cargo capacity or a different vehicle category. Describe special items before the transfer is confirmed so the transportation team can recommend a suitable option and avoid a last-minute vehicle change.
PERSONALIZED ARRIVAL
From child seats and additional luggage space to flowers, refreshments and personalized celebrations, Trasla can coordinate thoughtful extras that make your arrival feel more personal.
Child SeatsFamily ready
Welcome ExtrasFlowers & champagne
CelebrationsMake it memorable
ARRIVAL CONCIERGE
Selected extras
View 6 options →
Extra StopsGroceries & pharmacy
Mobility SupportPlanned with care
VIP & GroupsCoordinated arrivals
Traveling with children is easier when the vehicle is prepared before landing. Infant seats, child seats and booster seats may be requested according to each child’s age and size. Tell us about strollers, portable cribs and extra family luggage as well, because these items affect cargo capacity and vehicle selection. Advance details help us coordinate a safer, more comfortable private airport transfer for the whole family.
Plan family transportationA thoughtful detail can turn an airport pickup into a memorable welcome. Depending on availability, we can coordinate fresh flower bouquets, champagne, alcohol-free sparkling alternatives, bottled water or other refreshments for arrival. Share the occasion, preferred presentation and any dietary or alcohol-related restrictions before confirmation. These personalized extras are arranged separately from the transportation fare and may require advance payment.
Explore welcome extrasArriving for a birthday, anniversary, honeymoon, proposal or destination wedding deserves more than an ordinary sign. Trasla can help coordinate personalized name boards, congratulatory messages, balloons, simple vehicle decorations and selected welcome details. Tell us who the surprise is for, the occasion, colors and message you would like displayed. More elaborate requests require additional preparation and confirmation with our local team.
Create a special welcomeA pre-arranged stop can help guests settle in before reaching their hotel, villa or vacation rental. When the route and schedule permit, requests may include a supermarket, pharmacy, liquor store or key-collection location. Stops must be shared before the transfer is confirmed because waiting time, distance, parking and vehicle availability may change the quotation. Unscheduled detours cannot always be accommodated after pickup.
Ask about an extra stopGuests traveling with folding wheelchairs, walkers or other mobility aids should describe every item when requesting transportation. Dimensions, weight, folding capability, boarding needs and the number of accompanying passengers help determine suitable vehicle and luggage space. If specialized accessibility assistance is required, contact us before booking so we can explain what can be coordinated and avoid assumptions about vehicle equipment.
Tell us your accessibility needsWeddings, corporate groups and extended families may need multiple vehicles, coordinated flight manifests and staggered pickup times. We can also help guests understand arrival or departure assistance available through authorized airport partners. PUJ fast-track and lounge services are separate airport products and must be requested in advance. Review the official Punta Cana International Airport VIP services before requesting coordination.
Coordinate VIP or group travelCHANGES, CANCELLATIONS & TRIP SUPPORT
Update your reservation, coordinate your return transfer and reach our local team with the correct details ready. Clear communication helps us review your route, timing and vehicle requirements before your journey.
If your pickup time, travel date, flight, hotel, passenger count or luggage requirements change, contact us as soon as the new information is confirmed. Include the booking reference and lead passenger name so the correct reservation can be reviewed. Changes remain subject to availability and may affect the route, assigned vehicle or quoted price.
Request a booking updateCancellation conditions are determined by the terms provided with your confirmed reservation and by the channel through which the transfer was booked. Send any cancellation request promptly and keep the written response for your records. Refund eligibility, processing method and timing depend on the applicable booking conditions and original payment method.
Ask about a cancellationA return airport transfer should be coordinated around your departure flight, pickup property, road journey and the check-in time recommended by your airline. Confirm the correct departure date, especially for flights leaving shortly after midnight. Share any hotel change or additional stop in advance so the pickup time, route and vehicle can be reviewed together.
Plan your return transferImmigration, baggage claim, customs, terminal changes and lost luggage can affect when you reach the meeting point. Keep your phone connected after landing and follow the pickup instructions in your confirmation. If you cannot locate the driver or expect a significant delay, contact support before leaving the designated area so the team can identify your reservation and advise you.
Review airport pickup guidanceMoving to another hotel, villa, resort area or private address can change the distance, access instructions and vehicle requirements for your transfer. Send the complete new property name and location rather than a shortened name. The team will confirm whether the existing reservation can be updated and whether a revised quotation or pickup schedule is required.
Explore the areas we serveFor faster assistance, provide your booking reference, lead passenger name, travel date, pickup and drop-off locations, flight number when relevant, and a clear description of the requested change. Use the contact details supplied in your confirmation for active travel assistance. General questions and advance requests can also be sent through our contact page.
Contact our local teamSend your booking reference and updated details to our local support team.